Shipping policy

Delivery and shipping costs

The exact shipping costs for your order are shown in the basket as soon as you have entered your delivery address, and are listed separately before you complete your order.

Shelf-stable items

For oils, sauces, creams, salts, flavourings, pasta, risotto and kitchen tools, the following shipping costs apply within Germany and to the countries listed below:

Order value up to €14.99 — €5.19
Order value from €15.00 to €49.99 — €6.90
Order value from €50.00 — free shipping

Fresh truffles — chilled shipping

Fresh truffle is a highly perishable natural product and is shipped chilled: in a polystyrene box with ice packs, bedded on wood shavings, by express. Separate shipping costs apply:

Within Germany — €16.19 with DHL Express, €16.90 with DPD Express
To the countries listed below — €16.90

There is no free-shipping threshold for chilled shipping. The costs of the cool box, ice packs and express shipping arise with every consignment, regardless of order value.

If you order several fresh truffles together, they go into one cool box — the chilled shipping cost is then charged only once.

Mixed orders

If you order fresh truffle together with shelf-stable items, we ship them separately: the truffle chilled by express, the other items as a normal parcel. Both shipping costs are charged accordingly and listed individually in the basket.

Shipping times

We ship fresh truffles Tuesday to Thursday by DHL Express. This way we avoid a consignment being in transit over the weekend.

We ship shelf-stable items on working days; the delivery time depends on the chosen carrier and is shown to you when you select the shipping method.

Countries we deliver to

Germany, Austria, Belgium, Denmark, Estonia, France, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Switzerland and the Czech Republic.

Switzerland is not an EU member. Deliveries there may incur import duties and customs charges, which are payable not to us but to the local customs and tax authorities.

Some items can currently only be shipped within Germany. Whether an item can be delivered to your country is shown in the basket once you have entered your delivery address.

Restaurants and wholesale

Separate terms with a fixed weekly delivery day apply to restaurants, hotels and retailers. You will find the details under Truffles for restaurants and wholesale: gourmeza.de/pages/grosshandel

Gourmeza, Neue Str. 12, 99887 Georgenthal / Thuringia, Germany — info@gourmeza.de